Kirkpatrick's Levels of Training Evaluations
Although we don't explicitly use this model, I think most good evaluations of training are largely based on these principles:
- Reaction: The degree to which participants find the training favourable, engaging and relevant to their jobs; the degree to which participants are actively involved in and contributing to the learning experience; the degree to which training participants will have the opportunity to use or apply what they learned in training on the job.
- Learning: Knowledge, skill, attitude, confidence, commitment
- Behaviour: The degree to which participants apply what they learned during training when they are back on the job; processes and systems that reinforce, encourage and reward performance
of critical behaviours on the job.
- Results: The degree to which targeted outcomes occur as a result of the training and the support and accountability package; short-term observations and measurements suggesting that critical
behaviours are on track to create a positive impact on desired results.